For your convenience, we offer our customers the option to return eligible products within 14 days of purchase.
- Certain products are non-returnable (including, but not limited to, “Final Sale” items, international orders, all collaborative products, and V2K Collaboration garments).
- Final Sale Items include sale items, hats, underwear/hosiery, socks, swimwear, gloves, collaborative footwear releases, and other items specifically listed on the individual product page as not returnable.
PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. V2K DOES NOT ACCEPT ANY WORN OR DAMAGED PRODUCTS AS RETURNS. CLOTHING MUST BE RETURNED SPOTLESS. IF WE SEE A MARK OR STAIN WE CANNOT ACCOMMODATE YOUR REQUEST.
Domestic U.S. Returns
To begin the process of returning your eligible order, please contact us asap.
- You will then be prompted to select your item(s) for return and instantly generate your UPS return shipping label.
- For U.S. returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus an $5 restocking fee. Original shipping cost will not be reimbursed. The online store credit is valid until used within 12 months.
Important: Duties and/or customs paid upfront at checkout are considered non-refundable by V2K. You will need to reach out to your local customs agency to further process a customs/duties refund.
IN ADDITION, IF WE REASONABLY DETERMINE THAT A PURCHASED PRODUCT THAT MIGHT OTHERWISE BE ELIGIBLE FOR RETURN WAS ORDERED THROUGH THE USE OF A ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY SUCH RETURN, TO REFUSE TO OFFER ANY REFUND, AND/OR TO CHARGE A RESTOCKING FEE.
Terms & Conditions
These Terms & Conditions govern your use of the V2K website (the "Website") and your purchase of products from V2K ("we," "us," or "our"). By accessing the Website and/or making a purchase, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or make a purchase.
You must be at least 14 years old to use this website and make a purchase. By using the website or making a purchase, you represent and warrant that you are at least 14 years old.
2. Product Information:
We make every effort to provide accurate and up-to-date information about our products on the Website. However, we do not guarantee the accuracy, completeness, or reliability of any product information or descriptions. Product colors and details may vary from what is displayed on the Website.
3. Orders and Payment:
- All orders are subject to availability and acceptance. We reserve the right to cancel any order for any reason.
- Prices are displayed in USD and are subject to change without notice.
- You agree to provide accurate and complete payment information when making a purchase. You are responsible for any taxes or fees associated with your purchase.
4. Shipping and Delivery:
- We will make every effort to ship products promptly after receiving payment. Shipping times and fees may vary based on your location and the shipping method selected.
- We are not responsible for delays or issues caused by shipping carriers.
5. Returns and Refunds:
Please refer to our Return and Refund Policy, available on our Website, for information on returning products and receiving refunds.
6. Intellectual Property:
All content on our Website, including but not limited to text, graphics, logos, images, and software, is the property of V2K and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute our content without our express written consent.
8. Limitation of Liability:
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your use or inability to use the Website; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Website; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Website by any third party; (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Website; and/or (f) user content or the defamatory, offensive, or illegal conduct of any third party.
9. Changes to Terms:
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting to the Website. It is your responsibility to review these Terms periodically for changes.
Data Usage Policy
This Data Usage Policy ("Policy") explains how V2K ("we," "us," or "our") collects, uses, and protects the personal information you provide to us. By using our website or providing us with your information, you consent to the practices described in this Policy.
1. Information We Collect:
We may collect the following types of personal information from you:
- Contact information (such as name, email address, phone number)
- Shipping and billing addresses
- Payment information (such as credit card details)
- Purchase history and preferences
- Communication preferences
- Any other information you provide to us voluntarily
2. How We Use Your Information:
We may use your personal information for the following purposes:
- Processing and fulfilling orders
- Communicating with you about your orders, products, and promotions
- Providing customer support and resolving issues
- Sending marketing communications (with your consent)
- Conducting market research and analysis to improve our products and services
- Complying with legal obligations and preventing fraud
3. Sharing Your Information:
We may share your information with third parties in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in performing business functions, such as payment processing, shipping, and marketing.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
4. Data Security:
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
5. Your Choices:
You have the right to:
- Access, correct, or update your personal information
- Opt out of marketing communications
- Delete your account (subject to applicable laws)
6. Cookies and Tracking:
7. Children's Privacy:
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to this Policy:
We may update this Policy from time to time. Any changes will be posted on our website, and the revised Policy will be effective immediately.
9. Contact Information:
If you still require assistance with an issue not addressed above, please contact our Customer Service team via email at:
11. Contact Information:
If you still require assistance with an issue not addressed above, please contact our Customer Service team via email at: firstname.lastname@example.org